Data Center Technician

Job Type: Contract
Job Location: San Antonio, TX
Posted: January 2, 2018
Reference: 2018DCT1

The Data Center Technician is responsible for daily operations of the North American Data Center (NADC). The person in this role is expected to rigorously follow accepted Standard Operating Procedures (SOP), Job Safety Analysis (JSA) and Business Continuity Plan (BCP). Complete Data Center Infrastructure Management (DCIM) information to ensure 100% point-in-time accuracy of all DC Assets. Work in partnership within the NADC with the Missions Critical Facilities team to coordinate preventative maintenance on ITC owned systems which support the data center. Ensure compliance with all applicable laws, corporate policies and procedures including Information Protection (IP) and Sarbanes-Oxley (SOX) compliance.

Job Responbsibilities:

  • IT Troubleshooting (Servers, Network, Data Storage)
  • Fiber channel troubleshooting
  • Installing / De-Installing IT Hardware
  • Completion of service requests provided by Remedy ticketing system
  • Incident documentation to resolution of all work performed within the facility
  • Creation of Change Request (CRQ) including planning, scripting and implementation of changes in the data center environment
  • Installing hardware, servers, network equipment, building up server racks, installing electrical power distribution units, installing components and side servers (memory swaps), and troubleshooting network
  • Supporting all of the client and interacting with local data center staff on a daily basis including 54 people total. Also interact with the application support groups that are responsible for creating the work tickets. This resource will not be interacting with the end users

Role Requirements:

  • Solid IT Troubleshooting
  • Familiarity with servers - Virtual, blade and physical - Familiarity with network principles
  • Must have precise/ keen attention to detail as some of the server names are 9 digit alphanumeric names and are similar to one another
  • Enterprise Data Center Experience
  • HP DL380
  • Generation 7, 8, and 9
  • HP Blade servers
  • Cisco networks
  • NetAPP
  • Storage array
  • Hitachi storage

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